FAQ

FAQ

I cannot access “Wish List”, “Order” or other function?
We use cookie to determine the status of your visit. Please check if you have enabled cookies enabled and switch off Internet Filter setting such as Norton Internet Security, to receive cookie we sent. Please check your privacy settings and Internet Filter settings.


When I login, I get an error message and the page is not loaded?
Since our login page is secured via SSL, and your explorer may not setup with SSL and caused issue. User can modify in Options and Preferences for security setting.


How do I check my order status after I have placed order?
After you have login, you can check order details under “My Order” .



If your problem is not yet solved, please email to enquiry@hmv.com.hk and describe your situation.