• One Click Accessibility

    Increased accessibility to New release, Charts, Artist page and
    Genre in one click

  • Music Experts Handpick

    hmv music experts handpick each track and create playlists tailored to your individual taste

  • Shortcut for Handiness

    Access your favorite functions with one click of the shortcut button

  • Speak Up Voice Search

    Speak up lyrics, artist, song name in voice search function to bring up the related results

  • Bookmark Your Favorites

    Bookmark your favorite artists to get the latest single, top hits, albums & MVs in hand

  • Personalize Your
    Radio Station

    Personalize your own radio stations on auto-play so that you can sit back and listen to music you love



Quick Use

How to listen the hmv PLAYlist?
Please click the image below to enlarge
What is the meaning of the icons?
Please click the image below to enlarge


Which platforms support hmv PLAY?
hmv PLAY can be enjoyed on smartphones running iOS 7.0 or above and Android 4.2 or above (Depends on device).
Why I still have not received the password after registration?
The password will be sent via SMS. It might be delayed so please be patient, if you do not receive it within 24 hours, please send email to hmvplay@hmv.com.hk.
What can I do if I forgot my password?
Please click ‘FORGOT PASSWORD’ in the login page of hmv PLAY App or press HERE to reset password. The password will be sent to your registered mobile number or email address.
Why need change my password?
To protect your privacy, please customize your own password once logged in:


Can I sign in to hmv PLAY using the same account on different smartphones simultaneously?
No. You can only sign in to hmv PLAY on one Internet device at any time. When you sign in with one Internet device, the other Internet device will be prompted to sign out.
Is there a limit to the number of songs that can be downloaded?
Yes, provided that your smartphone has enough internal memory, you can download up to 2,000 songs in the hmv PLAY app.
Can downloaded songs be transferred and played on another Internet device?
No. Downloaded songs can only be played inside the hmv PLAY app and cannot be copied to another Internet device or burnt into a CD.
Can I use hmv PLAY when I am traveling?
Yes. We kindly advise you to download the songs under wifi network and use airplane mode abroad to save the data consumption.
What can I do if the streaming song gets disconnected?
To avoid the possibility of unstable cellular network, we kindly advise you to download the songs under wifi network which save the data consumption as well.


How to operate hmv PLAY Music App?
You can refer to our User Guide for details (Only Chinese version is available).
Further Enquiry
If you have further inquiry, please send your detailed inquiry with username to hmvplay@hmv.com.hk, you can also utilize the Facebook Messenger to send inquiry.
hmv PLAY

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