Shopping Guide

Shopping Guide

Using this website
As a new user, please check the notes below and it can make your experience on our website go smoothly.
Click on "Register” and register as a member on any page on the website.  After registered and you will be able to create “Wish List” and other functions.

Basket
Add item to basket by clicking Add To Basket button next to the item.
You can continue shopping or do other action by clicking back button.
Please click before checkout once you have finished shopping.
Before checkout, you can add, modify quantity or remove items from your basket.

Place Order
After you have select products, you must login or register to proceed. After login, please make sure your personal information and delivery address is correct and complete. Once you click on checkout button and you will be directed to payment page. It is safe to use your credit card on this page they are served via http / SSL/ encrypted connection. We also support the Verified by Visa and MasterCard SecureCode on this site. Once your credit card details have been submitted, you will be directed to credit card authentication page from your bank, if you are using a Visa or MasterCard and your card has been enrolled in the scheme. Please note that these pages are presented by your bank, not hmv. Please note that we do not charge your credit card during checkout. Your card will be charged when your order is fulfilled. When your card has been authenticated, your order will be placed and an order confirmation email will be sent to your registered email address.

Shipping Your Order
Your product will be dispatched to your address provided on the order.  After dispatched, tracking number will be updated on the website.  Your credit card amount will be charged. If you would like to check your order status, please login and click “My Order” to check.  If you need to cancel the product or the order, please email to enquiry@hmv.com.hk to us as quick as possible and the product must not yet been shipped.